This is a really strong breakdown of why AI products struggle to stick, especially around trust and predictability.
One thing I keep seeing, though, is how much of the conversation centers on automation, when that’s only one slice of what AI can actually do. A lot of the trust issues come from trying to force AI into fully autonomous roles before people are ready to rely on it that way.
In practice, some of the most valuable use cases are the ones that don’t try to replace the human at all. They help people think, surface patterns, pressure test decisions, or make sense of complexity faster. Those uses tend to build trust more naturally because they support judgment instead of bypassing it.
If we expand how we think about where AI fits, not just what it can take over, we probably see a very different adoption curve.
Agreed, this post will become a staple at my business going forward. As far as automation, list if not all, of that can be done via programmatic algorithms, bypassing the need for ai entirely. But it's the hot new thing and most didn't give it the due diligence it needs to know what not to do.
This is a really strong breakdown of why AI products struggle to stick, especially around trust and predictability.
One thing I keep seeing, though, is how much of the conversation centers on automation, when that’s only one slice of what AI can actually do. A lot of the trust issues come from trying to force AI into fully autonomous roles before people are ready to rely on it that way.
In practice, some of the most valuable use cases are the ones that don’t try to replace the human at all. They help people think, surface patterns, pressure test decisions, or make sense of complexity faster. Those uses tend to build trust more naturally because they support judgment instead of bypassing it.
If we expand how we think about where AI fits, not just what it can take over, we probably see a very different adoption curve.
Really useful content. Keep up guys
Just an old animators perspective... https://growingupaspen.substack.com/p/the-responsibility-behind-ai-innovation?utm_campaign=post-expanded-share&utm_medium=web
Agreed, this post will become a staple at my business going forward. As far as automation, list if not all, of that can be done via programmatic algorithms, bypassing the need for ai entirely. But it's the hot new thing and most didn't give it the due diligence it needs to know what not to do.